Support
Most problems come down to one of four things. Each takes under a minute to check.
Nothing happens when I add to cart
App embeds are switched off until you turn them on, and they are switched on per theme — installing or switching themes means enabling it again.
- Shopify admin → Online Store → Themes → Customize
- Open App embeds in the left sidebar
- Enable Cart animation, then press Save
The button says “Sold out”
Then there is no add-to-cart form on the page, and CartMotion correctly does nothing. Try a product that is in stock.
The wrong image or the wrong cart icon is used
CartMotion detects both automatically, but a heavily customised theme can fool it. In the app embed settings, open Custom selectors and enter a CSS selector for the element you want — for example .header__icon--cart. An invalid selector is ignored and automatic detection continues, so you cannot break anything by trying.
My theme already flies products to the cart
Shopify’s Horizon theme has its own add-to-cart animation. When CartMotion detects it, it deliberately does not add a second flying image — you still get the cart nudge, the button confirmation and the message. To use CartMotion’s animation instead, turn off Add to cart animation in your theme settings.
Still stuck? Send us the diagnostics
Add ?cartmotion-debug=1 to any product page URL, open your browser console, and run:
CartMotion.diagnostics()
It reports what was detected, without exposing anything about you or your shoppers. Send that output along with your store URL and your theme name.
Email alex.antoniuk2@gmail.com. We aim to reply within one business day.